At TDR Shopper Inc, we are committed to providing a fair, transparent, and reliable shopping experience. This Returns & Refund Policy explains your rights and our procedures for returns, refunds, replacements, and order-related issues. Please review this policy before making a purchase.

Quick Summary

• Returns accepted within 30 days of delivery.

• Defective, damaged, incorrect, or not-as-described items are eligible for a refund or replacement, and we cover the return shipping costs.

• Non-defective items may be returned within 30 days, provided they meet the return conditions. Customers are generally responsible for return shipping unless otherwise required by applicable law.

• Approved refunds are issued within 10 business days after the returned item has been received and inspected.

• No restocking fees are charged.

Return Eligibility

We accept returns within 30 days of delivery under the following circumstances.

Eligible Returns

You may request a return if:

• The item arrived damaged or defective.

• The item received is incorrect.

• The item is materially different from its product description.

• You changed your mind and the item meets the return requirements outlined below.

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 30 days of delivery. We will work with you to provide a replacement, refund, or another appropriate resolution.

About As-Is, Open-Box & Liquidation Inventory

Some products sold by TDR Shopper Inc. are sourced through legitimate overstock, customer return, liquidation, or unclaimed inventory channels.

Depending on the product, items may be:

• New

• Open-box

• Previously owned or gently used

• Repackaged

• Missing original packaging or certain non-essential accessories

• Showing minor cosmetic signs of previous handling

Whenever applicable, these conditions are clearly disclosed on the individual product page before purchase and do not constitute product defects.

However, if an item is materially different from the description provided on the product page, it remains eligible for return under this policy.

Non-Returnable Items

Unless defective or materially different from the product description, the following items cannot be returned:

• Products marked Final Sale or As-Is on the product page.

• Gift cards.

• Personal care or hygiene products.

• Customized or personalized items.

Return Requirements

To qualify for a return:

• You must contact us within the applicable return period.

• The item must be returned in substantially the same condition in which it was received.

• Proof of purchase or order confirmation is required.

A return request may be denied if:

• The item has been intentionally damaged or misused after delivery.

• Essential parts or components are missing.

• The returned item is materially different from the one originally shipped.

Each return is reviewed individually based on the circumstances and the terms outlined in this policy.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: customerservice@tdr-shopper.com

Please include:

• Your order number.

• A description of the issue.

• Photos or videos, when applicable, to help us evaluate your request.

Returns must be approved before being shipped back. Once approved, we will provide complete return instructions, including the appropriate return address and shipping method.

Returns sent without prior authorization may experience processing delays or may not qualify for a refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 30 days of receiving your order.

Once your claim has been reviewed and approved, we will provide one of the following remedies, depending on the circumstances:

• Replacement product.

• Full refund.

• Alternative resolution where appropriate.

For approved claims involving our error, we will cover the reasonable return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method within 10 business days.

• Original shipping charges are refunded only when the return results from our error, a defective product, or an incorrect shipment.

If the original payment method is no longer available, we may issue store credit or another mutually agreed refund method where permitted.

If a returned item is received in a condition materially different from when it was delivered, a partial refund may be issued where appropriate.

We do not charge restocking fees.

Please note that your bank or payment provider may require additional time to complete the refund transaction.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different item, we recommend returning the original item (if eligible) and placing a new order.

Order Cancellations

Orders may be canceled before shipment by contacting our customer support team as soon as possible.

Once an order has entered the shipping process, cancellation may no longer be possible.

Shipping & Delivery Issues

Delivery times are estimates and may vary depending on the carrier and destination.

If you experience shipping delays, missing packages, or delivery issues, please contact us and we will work with the carrier to help resolve the matter.

Return Verification

To help prevent fraud and ensure accurate processing, we document the condition of items prior to shipment.

For certain claims, we may request photographs or videos of the item and packaging before authorizing a return or replacement.

Chargebacks & Payment Disputes

We are committed to resolving customer concerns quickly and fairly.

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback so we have the opportunity to resolve the matter directly.

Contact Us

TDR Shopper Inc.

Email: customerservice@tdr-shopper.com

Customer Support Hours

Monday – Friday: 8:00 AM – 4:00 PM

Saturday – Sunday: Limited support