1. How long does shipping take?

• Step 1: Place your order.
• Step 2: We process it within 1–2 business days.
• Step 3: Standard shipping takes 5–7 business days; expedited shipping takes 2–3 business days.
  

2. Can I track my order?

• Step 1: You’ll get a shipping confirmation email.
• Step 2: Click the tracking link from Shopify.
• Step 3: Monitor your package until it arrives.
  

3. Do you ship internationally?

• Currently, we only ship within the U.S.
  

4. How do I return an item?

• Step 1: Review our [Return Policy].
• Step 2: Contact customer service within 7 days if there’s an issue.
• Step 3: Follow instructions to return or exchange your item.
  

5. What if my order arrives damaged?

• Step 1: Take photos of the damage.
• Step 2: Contact us at
• customerservice@tdr-shopper.com within 7 days.
• Step 3: We’ll help file a claim and send a replacement or refund.

6. Can I change my shipping address after ordering?

• Step 1: Double-check your address before checkout.
• Step 2: If a mistake occurs, contact us immediately.
• Step 3: We’ll do our best to update it before shipment.
  

7. Are your products new?

• Many items are used, returned, open-box, or overstock.
• All items are sold as-is, unless otherwise stated.
  

8. How do I contact customer service?

• Step 1: Email: customerservice@tdr-shopper.com
• Step 2: Call: 346-452-1516
• Step 3: We’ll respond as quickly as possible.
  

9. How is my payment information protected?

• All payment details are encrypted during transmission.
• We never store full credit card numbers.
  

10. Can I cancel my order?

• Step 1: Contact us immediately after placing your order.
• Step 2: We’ll check if it’s possible to cancel.
• Step 3: If already shipped, follow the return process instead.