FAQs

1. How long does shipping take?

Step 1: Place your order.

Step 2: We process it within 1–2 business days.

Step 3: Standard shipping takes 5–7 business days

expedited shipping takes 2–3 business days.

2. Can I track my order?

Step 1: You’ll get a shipping confirmation email.

Step 2: Click the tracking link from Shopify.

Step 3: Monitor your package until it arrives.

3. Do you ship internationally?

Currently, we only ship within the U.S.

4. How do I return an item?

Step 1: Review our Return Policy.

Step 2: Contact customer service within 30 days if there’s an issue.

Step 3: Follow instructions to return or exchange your item.

5. What if my order arrives damaged?

Step 1: Take photos of the damage.

Step 2: Contact us at customerservice@tdr-shopper.com within 30 days.

Step 3: We’ll help file a claim and send a replacement or refund.

6. Can I change my shipping address after ordering?

Step 1: Double-check your address before checkout.

Step 2: If a mistake occurs, contact us immediately.

Step 3: We’ll do our best to update it before shipment.

7. Are your products new?

Many items are used, returned, open-box, or overstock.

All items are sold as-is, unless otherwise stated.

8. How do I contact customer service?

Step 1: Email: customerservice@tdr-shopper.com

Step 2: Call: 346-452-1516

Step 3: We’ll respond as quickly as possible.

9. How is my payment information protected?

All payment details are encrypted during transmission.

We never store full credit card numbers.

10. Can I cancel my order?

Step 1: Contact us after placing your order.

Step 2: We’ll check if it’s possible to cancel.

Step 3: If already shipped, follow the return process instead.